Creating a Boomerang customer experience. Keep your customers coming back?

The most important aspect of a business today is to derive profitability from a base of loyal customers at minimal operational costs. Research has however shown that

  • 79% of customers receive ‘unacceptable’ to utmost ‘Average’ experience.
  • Only 18% receive ‘superior’ experience with the remaining 3% marvelling in ‘world class’ experience.

It is a fact that loyal customers increase profitability through intrinsic retention and referrals. This cycle is highly beneficial to a business as it reduces the cost of customer acquisition enabling a business to redirect crucial financial resources to other avenues within the organizations.

Our passion is to guide you to the realization of Boomerang experience, service that keeps customers coming back, creating loyalty thus fuelling exceptional business growth.